Frequently Asked Questions

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We’re here to make your healthcare experience as seamless as possible. Our patient resources offer easy access to forms, appointment scheduling, and information on our services. Whether you’re a new or returning patient, find everything you need to prepare for your visit with us.

When Are You Open?

8.00am – 5.00pm Monday through Friday
8.00am – 12.00pm on Fridays

We are closed on the following holidays:
-New Year’s Eve (Dec 31st)
-New Year’s Day (Jan 1st)
-Day after New Years Day ( Jan 2nd)
-Memorial Day
-Labor Day
-July 4th
-Thanksgiving day
-The Friday after Thanksgiving day
-Christmas Eve
-Christmas Day
-Day after Christmas

What is Your Address?

630 S. Raymond Ave, Suite 340
Pasadena, CA 91105

It is a grey, three-story building on the corner of Raymond and Pico.

Is There Parking?

The entrance to the parking garage is located on Pico.

Simply take the elevator to the 3rd Floor and you will see signs to our practice in suite 340.

Is Dr. Alvarado still accepting medical insurance?

Absolutely! Your Insurance will continue to be billed as usual with the exception of services covered by the membership which will include your Annual Executive Physical exam ( Pap smears for females if necessary that will no longer require a separate visit) EKG’s, and a Body Scan. We are simply adding a membership fee to continue being seen at the practice which is billed separate from your medical insurance. Think of the ECA Concierge membership like a Costco membership, but for your health. Just as Costco provides exclusive access to a world of bulk savings and premium products, the ECA Concierge membership grants VIP access to personalized healthcare and an amazing Doctor who genuinely cares about your well being.

Is Dr. Alvarado closing her practice?

Under no circumstances, Dr. Alvarado is a board certified physician and is in good standing with her internal medicine license; on the contrary we’re refining and reducing the patient volume to allow for a deeper level of care, more access, unhurried appointments, and quicker appointments to schedule with Dr. Alvarado.

Is Dr. Alvarado moving?

In the future we plan on moving to a bigger space in the general vicinity that can better accommodate our staff and patient needs. Currently, we will remain at Raymond and will notify you if/when we do move.

Can I pay monthly?

The medical practice DOES NOT finance and the ECA membership is required to be paid in full. However, two really good options to consider are Care Credit which offer 0% interest for 18 months and NO ANNUAL FEES. Or you can use an HSA CARD ( Health Savings Account ) to pay for membership fees.

Is Dr. Alvarado accepting new patients?

Yes! We are currently transitioning to a Concierge /membership model. If that is something you are interested in please call us at 626-584-0026 and press option one or email us at ecaoffice@ecamdinc.com

How do I schedule my first appointment?

Please contact us at (626) 584-0026 to make your appointment today.

What paperwork do I need to fill out ahead of time?

Please visit our Patient Information Page which has the paperwork you can fill out ahead of time.

When completed, please email back to ECAOffice@ecamdinc.com

What Insurance do you take?

The Insurance that we take can be found on our Patient Information Page here.

I DON'T have insurance - can I still see Dr. Alvarado?

Absolutely!

Please email us at ECAOffice@ecamdinc.com or call us at (626) 584-0026 to get pricing and make your appointment.

What do I need to bring to my first appointment?

Please bring the following items to your first appointment:

- Health Insurance Card
- Driver’s License
- Paperwork (if you were not able to email this back)
- Payment Method

When should I arrive for my appointment?

Please arrive at least 15 minutes before your scheduled appointment to provide enough time to ensure all your paperwork is completed and to verify your insurance information

How long will my appointment take?

Typically 30 to 45 minutes or until you feel you have had all your questions/concerns answered.

Returning Patient Information

How can I schedule my appointment?

Contact us by email at ECAOffice@ecamdinc.com or calling (626) 584-0026 to make your appointment today.

What do I need to bring to my appointment?

Please bring the following to your appointment:

Health Insurance Card
Driver’s License / ID
Payment Method
Anything else as directed by office staff.

My insurance has changed - what do I need to do?

If your insurance has changed, please email us a copy of your new insurance card. at ECAOffice@ecamdinc.com

Please be sure to include a photo of both the front and back of the insurance card.

What services are offered?

ECA M.D. Inc offers many services including Primary Care, Preventative Care, and Aesthetic Services. Vitamin Infusions are also offered at our office with our partner Rapid IV.

Please see a more comprehensive list of our Services here.

How can I get a perscription refilled?

For the quickest response, please email your request to ECAOffice@ecamdinc.com.

Our team will get back to you as quickly as possible.

You may also call us at (626) 584-0026.

How can I see my medical records?

Please send your request to us at ECAOffice@ecamdinc.com to get a copy of your medical records.

How and when will I get my test results?

Test results can take several days to receive the results depending on the lab and the type of test.

The turnaround time can be up to 10 days to allow for ECA M.D. Inc. to receive and review your test results.

A follow up appointment will be scheduled to review the results, or one of our medical team will call you with the results.

Please note that test results will never be left on voicemail.

I need to update my emergency contact and/or contact informatio

The quickest way is to email us at ECAOffice@ecamdinc.com.

You may also call us at (626) 584-0026.

My pharmacy is asking for your fax number

Our fax number is (626) 584-6166.

How is patient privacy protected at ECA M.D. Inc.?

Patient privacy and confidentiality are paramount at our practice. We adhere strictly to HIPAA guidelines to ensure your personal and medical information is protected at all times. Your health information is only shared with your consent or when necessary for medical treatment, payment, or healthcare operations.

About Dr. Elisa C. Alvarado

What hospital is Dr. Alvarado affiliated with?

Dr. Alvarado is associated with Huntington Hospital.

Which board certifications does Dr. Alvarado have?

Dr. Alvarado is certified by American Board of Internal Medicine.

What are the most common reasons for patients to see Dr. Alvarado?

Dr. Alvarado frequently sees patients for Allergy Consultation, Annual Pap Smear /GYN Exam, Annual Physical, Arthritis and Illness.

For more information, please see a list of our Services here.

What languages does Dr. Alvarado speak?

Dr. Alvarado speaks English and Spanish.